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Terms & Conditions

Terms & Conditions

If you've recently had your Covid vaccination you must wait at least 3 weeks after having your jab to have you treatment in order to prevent any negative reaction.


We have a strict late policy so please be on time and arrive no earlier than 5 minutes before your appointment 


If you come into contact with anyone with Covid-19 or symptoms of Covid-19 or you have it yourself please contact us to reschedule your appointment (you will not be charged)


If you come in contact with someone with Covid-19 or have it yourself/tested positive you must have a negative test result before being able to rebook your appointment with us. This is in order to protect our clients and staff, thank you 


You will be required to wash your hands upon arrival 


You must come alone to your appointment 


There will be no waiting onsite so please do not arrive more than 5 minutes early to your 



Failure to follow our guidelines and terms & conditions will lead to the cancellation of your appointment and a 50% charge







- For most treatments we give a 15 minute grace period however the time will be deducted from your treatment. For fat dissolving, Bo-tox, any other injectable treatments, massages, green peels, all consultations and laser treatments the grace period is 10 minutes as these treatments do not allow for time deduction

​- Lateness of 10/15 minutes or more (dependent on the treatment) can result in the cancellation of your appointment & a 50% charge to reschedule or time deducted from treatment if you're less than 15 minutes late and the treatment allows for time deduction 

- Follow up treatments, review appointments and Chit Chat & Cocktails free consultations are complimentary and can not be rescheduled (regardless of notice time given), once cancelled it is forfeited 

- You must be over 18 to book a treatment with us

- 10% VAT is added to all bookings and purchases ​

- If you purchase a package of 3 treatments and change your mind about completing your package for what ever reason and would like a refund/credit note for the remaining treatment(s) you did not have from the package, the treatment(s) you did have will be converted to single treatment(s) as splitting up a package will revert your treatment back to its single price as appose to its discounted package price.

- The first green peel aftercare kit is free after this any additional kits needed will cost £30 

- You must come alone to your appointment 

- Ensure to avoid booking your vajacial or laser treatment (any vulva treatment) around the time of your period to avoid having to reschedule as you will be charged​​

- Full payment is required in order to secure a booking

- You must provide proof of purchase for any form of refund with any of our products or gift cards 

- YLB Pay payment plans/agreements can not be refunded once agreed and first payment has been made 

- YLB Pay and PayL8r/Book now & pay later are two separate payment methods

- Pay L8r is an entirely separate company to us, we only partner with them 

- Using YLB to pay for a training course means that you are unable to sit the course until all payments have been made 

- You can not cancel your appointment and receive a refund we can only reschedule your appointment

 - Rescheduling can be made up to 48 hours before treatment day, less notice will result in a 50% rescheduling fee

- Please note that you are unable to choose a specific aesthetician for your treatment so therefore wanting to cancel and rebook for a particular aesthetician will result in your appointment being cancelled and you will not be able to receive a refund or rebook.

​- Cancellation due to lateness /rescheduling made with less than 48 hours before treatment will occur a 50% cancellation fee (this includes packages, course of treatments, memberships and treatment plans, you will be charged 50% of the cost of the individual treatment )​


- When rescheduling your appointment it must be rescheduled within 14 days from the date of cancellation to avoid paying full price for a new booking 

- Some treatments booked online require a deposit as the price is dependent on the treatment area. The deposit paid online will be deducted from total treatment cost if you make your booking during your online consultation​


- Vajacial treatments, intimate laser hair removal & other intimate treatments in the vulva area can NOT be done while you're on your period. If you come to your appointment while on your period your appointment will be cancelled and you will be required to pay a rescheduling fee to rebook your appointment  

- Bookings for more than one person, treatments will be done one after the other or in separate rooms unless specified when booking was made

- We do not carry out face to face consultations without an appointment booked 


- There is a £10 fee when requesting a mini consultation, this fee is deducted from the total cost of your treatment if you book an appointment within 7 after having your mini consultation

- Once a mini consultation form is filled out your remaining balance must be paid within 7 days of our aesthetician contacting you to carry out your consultation or you will lose your deposit


- Mini consultations are carried out in order to identify the best treatment for your personal skin concerns, we do not recommend products or anything else 

- Once a booking/payment has been made it can not be changed to an offer/discounted price.


- You are unable to have a discount applied to your existing booking which did not exist at the time of your booking


- If you failed to enter a discount code during checkout we are unable to apply your discount or refund you 

- If booking a treatment for someone else, you must inform us & provide the person's details when making the booking

- Failure to make YLB Pay instalment payments or membership payments on time can lead to the cancellation of your payment plan and appointment(s)


- Late payments can lead to a late fee of £10 per day/the cancellation of treatment

- We have a no refund policy

- Before & after photos are taken for all treatments for insurances purposes, if you do not consent for your images to be used on our social media they will NOT be used on social media or shown to other clients. If you refuse for your picture to be taken for insurance purposes your appointment will be cancelled and you will not be refunded

- A course of treatments can only be used for one person, it can not be shared or changed to another treatment

- A booked appointment can not be changed or transferred from one person to another 

- Giveaway winner(s) must claim their prize within 24 hours of winning announcement 

- Giveaway winners must have their treatment within 4 weeks of winning announcement and it can not be rescheduled

- If you have won a treatment in our giveaway and cancel your appointment with less than 48 hours notice you will not be able to rebook that appointment, your treatment prize will be void and you will be required to pay for a new booking if you would still like to have the treatment. 

- You must be 18+ & living in the UK to enter any of our giveaways 

- One entry per person for any of our giveaways 


- Gift cards are to be redeemed within 6 months from purchase date 


- Pre-booked appointments can not be transferred to a gift card 

- When using a gift card you must have your appointment booked in before the 6 months expiry date 

- Loyalty card discounts can only be redeemed by the person who accumulated loyalty stamps ​ 


- Bad weather conditions can lead to appointments being rescheduled at short notice

- Rescheduling a diploma course can be done up to 14 days before course date with a rescheduling fee applied 

- Rescheduling your diploma course with less than 14 days notice will lead to the loss of your place and payment 


- When booking a course with us please ensure that you plan your route and ensure to give yourself extra time in order to be on time as lateness disrupts the whole class. Being more than 15 minutes late to your class will lead to you being turned away and having to re-book another space on another class  


​- Rescheduling with less than 14 days notice will lead to the loss of your full payment 

- You can reschedule an appointment a maximum of 2 times, on the third attempt of rescheduling your appointment your appointment it will automatically be cancelled, you will not be refunded and you will have to make a new booking. 

- You may experience a delay in receiving your items due to the delivery company which is out of our control


- We are not liable for any delays with your order


- We are not liable for any loss or damages from courier 


- Do ensure to read the ingredients of all products before purchasing


- Do ensure to patch test all products 24 - 48 hours before use, we can not be held liable for any allergic reactions 


- We have a no refunds or exchange policy

 - If you book an appointment and your treatment requires a patch test, if you have an allergic reaction to your patch test you will be charged £60 for the patch test appointment and will be refunded the remaining amount 

Last edited: 5.10.2022


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