Studio Coordinator/Receptionist Role

Streatham, London

Studio Coordinator and Receptionist

(PLEASE NOTE THAT THIS ROLE WILL START AS 3 DAYS PER WEEK AND TRANSITION TO FULL TIME AFTER THE TRAINING PERIOD HAS BEEN COMPLETED)

Yémaya London Beauty is a Luxury aesthetic spa. We are looking for an enthusiastic Studio Coordinator and Receptionist to join our team!

We are looking for a friendly and confident individual with experience in front of house who can deliver exceptional customer service and perform administration duties to a high standard. Events/studio coordination is desirable but not essential as full training will be provided.

We need an ambitious receptionist with a background in beauty. Someone who has worked in a similar role previously, able to work well under pressure, able to multi task and have a good eye for detail.

You will be expected to be reliable, professional and flexible with hours, as well as having fun on the job and engaging with the spirit of our brand!

Duties will include but are not limited to:

- Responding to clients on all platforms (WhatsApp, Instagram, email)

- Answering the telephone and managing voicemails

- Greeting clients and offering refreshments

- Diary management

- Packing online orders

- Maximising turnover by offering additional services to clients and up-selling products

- Awareness of all current promotions/sales

- Kitchen/bathroom restocking

- General spa errands (Laundry pickup, parcel drop-offs, shopping)

- Taking in and unpacking deliveries

- Sorting and filing receipts

- Keeping the reception area tidy

- Printing documents as requested

- Managing and coordinating the studio including booking viewings and overseeing events

- Assisting in clearing away the studio after events and setting up

- To gain personal credibility and trust from Yèmaya London Beauty clients to encourage repeat business and 100% retention

Job Type: Part-time (3 days) to Full-time (5 days) after completion of training period

Info

Location: Streatham, South West London

Reports to: The CEO

Job Type: Part time to full time within 1 - 2 months

Shift pattern: 10 - 8pm

Rate:£9 - £13 per hour

To apply: Email your CV & a short cover letter to info@yemayalondonbeauty.com

Benefits

Pension scheme
Free monthly treatments
Staff discount
Friends and Family discount
Sick pay
Day off for birthday

Schedule:

9 hour shift

· 10am – 8pm shift (Monday-Saturday) 11am - 7pm (Sunday)

Includes some weekend shifts

Supplemental pay types:

Bonus scheme
Performance bonus

Work remotely:

Experience:

Customer service: 1 year (preferred)
Administrative experience: 1 year (preferred)